GENERAL TERMS AND CONDITIONS OF SALE (GTC)


GENERAL TERMS AND CONDITIONS OF SALE (GTC)

Last updated: [01/02/2025]

1. PREAMBLE

These General Terms and Conditions of Sale (GTC) govern all sales made on the Dolce Haute Sauce website ( https://dolcehautesauce.com ). By placing an order, you accept these conditions without reservation.

📌 Legal information:

2. PRODUCTS

Dolce Haute Sauce sells edible flavors , described with the greatest care on the site.

📍 Availability :
Products are offered while stocks last. In case of stock shortage after ordering, we will contact you for a refund or an alternative.

📍 Photos and descriptions :
The visuals are presented for illustrative purposes and may differ slightly from the final product.

3. PRICE & PAYMENT

📌 Product prices :

  • Prices are displayed in euros (€) , including all taxes and excluding delivery costs.
  • Dolce Haute Sauce reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the rate in effect at the time of the order.

📌 Accepted payment methods :
✅ Bank card (Visa, Mastercard, American Express)
✅ PayPal
✅ Apple Pay / Google Pay

📌 Payment security :
Transactions are secured through our payment provider and banking data is never stored.

4. ORDER & VALIDATION

📍 Ordering process :
1️⃣ Add the products to your cart and confirm your order.
2️⃣ Fill in your delivery information and choose your payment method.
3️⃣ After validation, you will receive a confirmation email with the details of your purchase.

📍 Modification or cancellation :
A validated order can no longer be modified. For any request, contact us at info@dolcehautesauce.com within 24 hours of purchase .

📍 Right of refusal :
Dolce Haute Sauce reserves the right to refuse an order in the event of a dispute, suspicion of fraud or non-compliance with the T&Cs.

5. DELIVERY

📦 Areas served :
We deliver to mainland France , Europe and internationally according to legal restrictions on edible fragrances.

📍 Delivery methods & times :

  • France 🇫🇷: 3 to 5 working days
  • Europe 🇪🇺: 5 to 10 working days
  • International 🌍: 7 to 15 working days

📍 Shipping costs :

  • France : from €3.90
  • Europe : from € 5.90
  • International : from € 8.90
    💡 FREE delivery from 80 € of purchase in France!

📍 Delays & responsibilities :
Dolce Haute Sauce cannot be held responsible for delays related to carriers.

6. RIGHT OF WITHDRAWAL & RETURNS

📌 Withdrawal period :
You have 14 days after receipt to exercise your right of withdrawal and return a product.

📌 Return conditions :

  • The product must be new, unopened and in its original packaging .
  • Return costs are your responsibility , unless there is an error on our part.

📌 Return procedure :
1️⃣ Contact us at info@dolcehautesauce.com with your order number.
2️⃣ Wait for our instructions before shipping the package.
3️⃣ Once received, we will refund you within 10 working days .

🚫 EXCEPTIONS : For hygiene reasons, opened, tested or used perfumes are not refundable .

👉 See our full Return Policy for more details.

7. RESPONSIBILITY

Dolce Haute Sauce cannot be held responsible for indirect damages related to the use of its products (e.g. allergic reaction). Before use, check the composition and perform a skin test .

Our fragrances are edible , but should not be ingested directly from the bottle .

8. WARRANTY & CUSTOMER SERVICE

📌 Legal guarantee :

  • Guarantee of conformity : In the event of a defect or anomaly, we will replace your product free of charge.
  • Legal guarantee against hidden defects : In accordance with articles 1641 et seq. of the Civil Code .

📌 Customer service :
📧 Contact us at info@dolcehautesauce.com for any questions or assistance.

9. PROTECTION OF PERSONAL DATA

By placing an order, you agree to our Privacy Policy which describes:
✅ How we collect and use your data
✅ Your rights (access, modification, deletion of data)
✅ Use of cookies

See our full Privacy Policy on our website.

10. APPLICABLE LAW & DISPUTES

📌 Applicable law :
These T&Cs are governed by French and European law.

📌 Dispute resolution :
In the event of a dispute, we favor an amicable settlement. Failing this, the competent courts will be those of Paris, France .

📌 Mediation :
In accordance with the law, you can call upon a mediator in the event of a dispute.

11. MODIFICATION OF THE GTC

Dolce Haute Sauce reserves the right to modify these T&Cs at any time. Changes will take effect upon publication on https://dolcehautesauce.com .

📅 Last update: [01/02/2025]

12. CONTACT

For any questions, contact us:

📧 Email : info@dolcehautesauce.com
📍 Address : 10 Rue de Penthièvre, 75008 Paris, France
🌐 Website : https://dolcehautesauce.com

💖 Thank you for your trust and loyalty! 💖