RETURN POLICY


RETURN & REFUND POLICY

Last updated: [01/02/2025]

1. INTRODUCTION

At Dolce Haute Sauce , your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer you the possibility of returning your products within [14 to 30 days] of receipt, under certain conditions.

2. RETURN CONDITIONS

📌 Deadline : You have 14 days (legal minimum) to 30 days after receiving your order to make a return.
📦 Product Condition : Returned items must be new, unopened and in their original packaging .
🛍️ Exceptions : For hygiene and safety reasons, opened, tested or used perfumes cannot be returned .

💡 Tip : If your product is damaged or defective, see section 6. Defective or Damaged Products for a replacement.

3. HOW TO MAKE A RETURN?

To initiate a return, follow these steps:

1️⃣ Contact us at info@dolcehautesauce.com indicating:

  • Your order number
  • The product concerned
  • The reason for return
    2️⃣ Wait for our confirmation and return instructions.
    3️⃣ Ship the product in its original packaging to:
    Dolce Haute Sauce
    999 Brickell Ave, Suite 410, Miami, FL 33131, USA
    4️⃣ Once received and verified, we will proceed with the exchange within 5 to 10 working days .

📦 Are return costs covered?

  • Yes , if the return is due to an error on our part (e.g. damaged product, shipping error).
  • No , if you change your mind or want to return it for personal convenience, you will be responsible for the return shipping costs.

4. REIMBURSEMENT

💳 Refund time : Within 5 to 10 working days after receipt and validation of the return.
🛠️ Refund method : Via the initial payment method (credit card, PayPal, etc.).
⚠️ Processing fees : Depending on the return method chosen, certain fees may be applied.

💡 Initial shipping charges are non-refundable , except in the event of an error on our part.

5. EXCHANGE OF PRODUCTS

We offer an exchange within 30 days if:
✔️ The product is new, unopened and in its original packaging.
✔️ You would like to change your fragrance (subject to availability).

📩 Contact us at info@dolcehautesauce.com to arrange an exchange.

6. DEFECTIVE OR DAMAGED PRODUCTS

🔎 Product arrived broken or defective?
We are sorry for this inconvenience! We offer you a replacement .

📸 What to do?
1️⃣ Send us an email to info@dolcehautesauce.com with:

  • A photo of the damaged product
  • Your order number
    2️⃣ We will offer you a replacement within 5 working days .
    3️⃣ In some cases, we may ask you to return the defective product at our expense.

7. EXCEPTIONS & NON-REFUNDABLE ITEMS

🚫 We do not accept returns for:

  • Perfumes opened, tested or used (for hygiene and safety reasons).
  • Products purchased on sale or clearance (unless defective).
  • Gift cards and vouchers .

💡 Need help? Contact our customer service at info@dolcehautesauce.com .

8. MODIFICATION OF THE RETURN POLICY

We reserve the right to modify this policy at any time. The current version is the one published on https://dolcehautesauce.com at the time of your purchase.

📅 Last updated: [01/02/2025]

9. CONTACT & CUSTOMER SERVICE

For any questions about a return or refund, contact us:

📧 Email : info@dolcehautesauce.com
📍 Mailing Address : 999 Brickell Ave, Suite 410, Miami, FL 33131, USA
🌐 Website : https://dolcehautesauce.com

💖 Thank you for trusting Dolce Haute Sauce! 💖