PRIVACY POLICY


PRIVACY POLICY

Last update: [01/02/2025]

1. INTRODUCTION

Welcome to the Dolce Haute Sauce website (https://dolcehautesauce.com). The protection of your personal data is of paramount importance to us and we are committed to handling it with transparency, security and in compliance with current regulations, in particular :

  • General Data Protection Regulation (GDPR - EU 2016/679)
  • The French Data Protection Act
  • The Personal Data Protection Act applicable in your country

This policy aims to inform you about how we collect, use and protect your data when you use our website, make a purchase or interact with us.

2. WHO WE ARE

The Dolce Haute Sauce website is operated by:
📌 Company: Dolce Haute Sauce
📍 Address: 999 Brickell Ave, Suite 410, Miami, FL 33131, USA
📧 Contact e-mail: info@dolcehautesauce.com
🌐 Website: https: //dolcehautesauce.com

We are responsible for processing your personal data, i.e. we decide on the purposes and means used to collect and process your information.

3. WHAT DATA DO WE COLLECT?

When you use our site and services, we may collect various categories of personal data:

3.1. Data you provide directly to us

  • Identity details: Surname, first name
  • Contact information: e-mail address, telephone number, postal address
  • Payment information: Bank details (processed securely by our payment service providers)
  • Order information: Products purchased, order history

3.2. Automatically collected data

  • Technical information: IP address, browser type, device used
  • Browsing data: pages visited, time spent on the site, actions taken
  • Cookies and tracers: See section 7. Cookies and Tracking Technologies

3.3. Data collected via third parties

We may receive information about you from partners (e.g. Facebook, Google, Shopify) for advertising or analytical purposes.

4. WHY DO WE COLLECT YOUR DATA?

Your data is collected for various legitimate purposes, in particular :

✅ O rder management: Payment, billing, delivery, after-sales service
✅ User experience enhancement: Site personalization and product recommendations
✅ Marketing and communication: Sending newsletters, promotional offers, advertising retargeting
✅ Security and fraud prevention: Protection against fraudulent payments and abuse
✅ Legal compliance and accounting obligations

We collect only the data strictly necessary for these purposes.

5. WITH WHOM DO WE SHARE YOUR DATA?

We never sell your personal data. However, we may share it with :

  • Our secure payment providers (Stripe, PayPal)
  • Our carriers (Colissimo, Mondial Relay, DHL)
  • Our marketing partners (Facebook Ads, Google Ads, Shopify Analytics)
  • Legal authorities, if required by law

These third parties are obliged to respect the confidentiality of your data and to process it solely for the purposes of our services.

6. HOW DO WE PROTECT YOUR DATA?

We implement advanced security measures to protect your data against unauthorized access, loss or disclosure:

🔒 S SL/TLS encryption to secure transactions and personal data
🔒 Restricted access to data to authorized employees and partners only
🔒 Secure storage on RGPD-compliant servers
🔒 Regular audits and protection against cyber attacks.

7. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and trackers to:
🍪 Facilitate your navigation and remember your preferences
📊 Analyze site traffic via Google Analytics and Shopify Analytics
📢 Offer targeted advertising via Facebook Ads and Google Ads

You can manage your cookie preferences at any time via your browser settings.

8. YOUR RIGHTS TO YOUR DATA

In accordance with the GDPR, you have the following rights to your personal data:

📌 Right of access: View the data we hold about you
📌 Right of rectification: Amend your information if it is incorrect
📌 Right to erasure: Request the deletion of your data
📌 Right to object: Refuse the use of your data for marketing purposes
📌 Right to portability: Retrieve your data in a usable format.

💡 How to exercise your rights
Send us an e-mail to info@dolcehautesauce.com with your request and we'll get back to you within 30 days.

9. DATA RETENTION PERIOD

We store your data :

  • Customer data: 3 years after your last purchase
  • Transactional data: 10 years (legal obligation)
  • Advertising cookies: 13 months maximum

After that, your data will be deleted or made anonymous.

10. CHANGES TO OUR PRIVACY POLICY

We may update this policy to comply with legal and technical developments. Any significant changes will be notified to you by e-mail or via our website.

Last update: [01/02/2025]

11. CONTACT

If you have any questions, please contact us at :

📧 E-mail: info@dolcehautesauce.com
📍 Address: 999 Brickell Ave, Suite 410, Miami, FL 33131, USA
🌐 Website: https: //dolcehautesauce.com

💖 Thank you for your trust and good experience on Dolce Haute Sauce! 💖